Phone 1.253.891.9084
Toll Free 1.800.830.8228
Fax 1.253.863.3568
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About Us
Contact Support to have us send you a 36 full color catalog in the mail! 825 Ryan Av Sumner WA 98390 Phone 1.253.891.9084 Toll Free 1.800.830.8228 Fax 1.253.863.3568 Sole Source Letter Attached for all products DUNS 007508638 TAX ID #: 91-1777543 2010 CELEBRATING 21 YEARS OF SERVICE TO 9-1-1
Professional Pride Inc. is a company offering products by 9-1-1 professionals who have been there done that. Our products were born out of need and created and shared for use in Comm Centers, colleges, high schools and academies. We currently work part time at 9-1-1 and teach vocational education at a local college. We have also developed the only online college BlackBoard course offered at not cost to colleges. 9-1-1 Starz and 9-1-1 Reality simulators reflect the real world challenges of our own staff; time, budget, one instructor and many students and the need to trust your vendor. Our simulators were designed with the 'instructor' in mind offering basic step by step learning through practice and evaluation. We don't confuse the learner - our products make learning easier! We understand your needs, as they are OUR needs. Core Curriculum was written by a working educator in a 9-1-1 college course and provides multiple teaching tools for educators (DVD, Power Points, 9-1-1 calls, lesson plans, skills learning). NECC was created by a Board of Educators and addresses both knowledge and skills entry level requirements not recognized by other certifications. Again, practical, useful, and always relevant. Professional Pride is known for excelling in customer service. The company team values the hard working people in 911. We answer the phone and love to talk to you about your needs and what products can best help you. We can offer quotes, sole source letters and whatever help we can offer.
We are proud of our membership in these professional organizations: NENA National Emergency Number Association, APCO Association of Public Communications Officers, NCS -
President of Professional Pride, Inc and works with the Pride Team to take vision to product. Contact Sue for just about anything including motivation. (She likes to get out of work. She is discouraged from taking orders.) Call Sue anytime to talk about ideas, needs or just to talk. From 1976-86 Sue worked as a Comm Center Supervisor in a combined center in Kent Washington. As a ‘working’ supervisor she was also a console trainer. One day she realized there was too much to learn and asked her Director if classroom wouldn't be a 'good' idea. He said NO. After whining about this for a few weeks, her practice husband (at that time) told her to go to the colleges. She did and within a year one of the first full time vocational college courses for 911 in the nation began. Sue was hired even though the college thought she might be a royal pain the hiney. She wasn't, it was a very successful college program that put many trained people into the industry. One day her Dean told her to 'back away from the copier' and write a book. After trying to get publishers to publish her...and having no luck at all...Sue self-published the '911 Emergency Communications Manual'. From this one book, 100 more products were created as customers began to ask for more help with training and operations. Sue went to APCO and NENA asking for more leadership in training - Bill Stanton of NENA worked with Sue to write the 911 Puzzle book. Sue also wrote the NENA Leadership workshop. Sue began consulting and providing expert witness for the industry in 2000. Currently Sue is attempting to enter her Masters program. She is a certified dispute resolution mediator for courts and sits on the Board of Directors for the DRC. Her volunteer experience has included the crisis clinic, homeless shelter, trauma center, public defenders office, domestic abuse board of directors and women’s prisons. Much of her interpersonal knowledge adds to the products, seminars and workshop material. Not to mention she has 6 grown children, 6 grandchildren that teach her daily. Sue spends personal time interior decorating, creating and teaching art, spiritual studies, attending sporting events (GO Seahawks) and volunteering.
Donna's Story: Donna comes to Professional Pride with many years of service in Public Safety. She is a retired 9-1-1 Communications Supervisor and still works part time at a small Comm Center. She has over 25 years experience as an EMT and was a former Director and Assistant Director of an EMS organization. Donna also worked as a volunteer firefighter for 12 years. She is currently teaching a Call Taking course at Clover Park Technical College and a online 9-1-1 Emergency Call Taking course. Donna uses all our products in her college courses. Donna's favorite part of the day here is talking to customers and helping fill needs with our products, services and workshops. Donna coordinates our workshops and is the Coordinator for the National Emergency Communications Certification (NECC), speaks to customers regarding their orders and provides insight on new products. She also takes the time to reach out to customers to make sure all their needs and orders are customer satisfied! Call Donna anytime to get a suggestion on what product would fit your needs. PS. Her husband is HOT!
Christine has been with Professional Pride since 1994. She's responsible for accounts receivable/payable and product inventory. She knows the business inside and out and doesn't miss a beat. Call her with AP/AR questions. Cris is the one that makes things happen and keeps us in line by her attention to detail. Her ability to make us laugh is valuable to us. And we might add that Mela Ramirez, our Chihuahua, keeps us light by loving us for who we are - regardless.
Lynn Mackey of Paganucci Design is our most valuable graphic designer. Her excellent work and genuine attention to our needs is beyond compare. We attribute many of our great covers and catalog designs to Lynn's creativity and expertise. Adacel and Brain amazing software designers for 911 Reality, experts and excellent partners, never missed a phone call, call for assistance or change! Thanks! Ed and Jim from Jech Tech are great techy type guys who work with us to design StarZ. We want to acknowledge them for putting up with us and for helping us build an incredible product. They continue to rise to the challenge as we develop new simulation products. Thanks guys, you are superb. Mitch from Videoland is amazing and has created our CDs and Videos. Martin Diaz Munoz is our video creator, good job. How to Order: Here on the web of course and...
Mail Orders: Professional Pride, PO Box 1090, Sumner WA 98390 Physical Address: 825 Ryan Ave, Sumner WA 98390 HOW TO PAY VISA, MC, Check, Agency Purchase Order, Letter of Intent to Pay (call about this) MERCHANDISE AVAILABILITY To ensure items are in stock for immediate delivery, please call. If an item is on back order, we can give you an estimate on delivery time. CHANGES Products or prices are subject to change. If you need to ensure the correct price, please call. No item will be shipped without approval of price change. RETURNS We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, send the product back to us within 5 days from receipt date (with a reason please) and you will be credited. Some products may not be returned, and are labeled NO RETURN (such as DVD, CD). 911 StarZ, 911 Reality and CORE Curriculum returns require a re-stock fee of 15%, must be in original condition within 5 days from receipt. The product must be shipped insured through FedEx or UPS with a copy of the invoice. Returns of these items require a return authorization number obtained by calling 1.800.830.8228. DELIVERY STANDARD DELIVERY - Most items are sent UPS and should arrive in 3-6 business days. Alaska and Hawaii will be shipped via Air Mail. EXPRESS DELIVERY - UPS guarantees 3rd business day delivery. Charges for this service will be added. Please call to request express delivery. OVERNIGHT or NEXT DAY DELIVERY - UPS or USPS will be used for overnight or next day delivery. Charges for this service will be added. Please call to request overnight or next day delivery. E DOWNLOADS When you order an e-book or game - you are given a link when you complete your order. You can click on the link and your product will appear so you can copy it to your computer. If this process fails for any reason, please contact 1.800.830.8228 or support@911trainer.com and request assistance. IDEAS OR OPINIONS? If you have an idea that turns into a product, you will receive that product free. QUOTES ON SERVICES / MULTIPLES Quantity Discounts, and Consulting will be quoted in writing. Quotes are valid for 30 days. Professional Pride is the sole source for most products and is the sole source for all our products to include 911 StarZ and 911 Reality - we no distributors in the US. PERMISSION TO QUOTE OR COPY Copyright laws prohibit reproducing products such as videos, books and audio tapes or CDs. Permission is not granted for such reproduction; however, minimal copying of written materials for training purposes is approved with proper credit for authorship granted. On many of our products we sell a SITE LICENSE and that increases the cost of the product because you actually own the product for your purposes and copyright laws apply to the extent that you do not share or distribute or sell the product to others. Your agency has purchased the right to copy and distribute to your agency only. PARTIAL PRODUCT REPLACEMENT NOT AVAILABLE There are times in the Comm Center that parts of products grow legs and walk away. We want the product to work for you so we can work with you to get it all back together. Send us an email or better yet call us and we can figure out if we can find a way to help or order a partial product for you. Sometimes we can, other times we can't but we sure do try. We answer our phones, no annoying push this for that or enter your customer number or birth sign.
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Sue Pivetta 
Donna Ferris, 
Christine Ramirez 
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