"I learned new ways to relate to other people. Lots of new ideas to implment into the training program. Resources for new information. I thought the information was 'taught' in a very good way using actual 911 calls. Easy to understand and comprehend the concepts of SERVICE." — Shari Davis Cortez PD
OBJECTIVES:
Provide call takers with the tools and in depth understanding of what their duty, obligation, work expectations are and how these relate to how they view callers to 9-1-1. We believe that typical 'customer service' training does not satisfy the unique challenges of your work where 'customers' cannot find another 9-1-1 if they do not receive good service. And possibly a 'bad day' can result in a lawsuit or loss of life.
THOSE ATTENDING WILL:
• learn the concepts of public service in 9-1-1
• increase personal skills as a call taker
• understand why people become difficult
• explore challenges and solutions of customer service
• receive "tools” to deal with difficult people
• gain a new sense of the immense value of this work
• learn about conflict resolution tools as applied to this work
• review actual 9-1-1 calls to apply the above concepts
NEW eBook. Conflict in the workplace? With this book - written by a certification Dispute Resolution Mediator - no one has to change but the reader to begin to gain a more peaceful workplace. This book explains mediation, resolution and understanding the formula used by mediators in courts and even nations - and yes it works! Sample eBook here.
Download free eBook Kindle PC Reader order and read and put on your training eBook Breaking Out Of Negativity. No blame, no shame approach. No waiting, yours to own - great console reading at your agency. Plus a Sue narrated Flash presentation - Dealing With Difficult People. Download your ebook readers and post on your intranet. Read NENA book review.
Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent. Very important call to study for the gatekeeper syndrome. View YouTube here.
Get Organized, get complete, get re-energized training!! The Desktop Academy is the Core Curriculum ten college units of study loaded onto an ALL IN ONE desktop computer (plug and play). Within each of the 10 units are all the training materials you need to put on a full Emergency Communications course of study; DVDs, 911 Calls scripted, quizzes, web research projects, instructor objectives and guides, games and exercises. $9,988.90worth of product loaded on a new Windows 7 All In One Desktop Computer delivered plug and play with full flash tutorials. Printable Flyer FREE shipping.
OK, this was written after a particularly wonderful mediation experience in a Comm Center. I love mediating because you can just see the change in each person as they understand their own needs and those of others. We do at times devalue others even though we are kind people. We do also devalue our own self and that is pretty common too. Hope you enjoy this.
EMD Pre-Arrival View YouTube Segment. Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved? This call is a good beginners tool. The Call Taker was quick so it's a great modeling tool - no hesitation at all.
Actual comments"The activities helped me learn." "The 'hat' exercise was great". "Very interesting." "I enjoyed the class and content." "A good use of time." "I realized I have to accept personal responsibility for my own thinking." Download flyer below
Without a doubt the best call I have heard in 30 years. When previewing training calls we came across this call and it was just amazing! We had to make it into a Way To Go call so we could share with the world the amazing work of Pam. View YouTube Segment
9-1-1 Reality Wireless Training Station is not just a simulator....but YES, it is also a simulator for multi-tasking experience call taking and radio dispatching as well as tons of our training products LOADED because there are many ways to learn. View latest postcard.
(15) 9-1-1 Police calls associated with the Call Cards letters N-Z. The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking. Slides Here
Fire Call and Radio. Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. View YouTube Segment
(15) EMD Pre Arrival Medical Calls. If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here
(12) 911 Calls. If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... Slides Here
(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go. Slides Here
Comprehensive FLIP book and (2) Power Points.For Call Takers it is essential the understand the dangers and dynamics of this most deadly call type. This entire four hour workshop has been packaged for you. Must have! Academy and in service training package.
7 Actual Radio Calls Emergency Radio eBook pdf workbooks or unlimited copies about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD and DVD workbook! See samples inside.
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