"I learned new ways to relate to other people. Lots of new ideas to implment into the training program. Resources for new information. I thought the information was 'taught' in a very good way using actual 911 calls. Easy to understand and comprehend the concepts of SERVICE." — Shari Davis Cortez PD
OBJECTIVES:
Provide call takers with the tools and in depth understanding of what their duty, obligation, work expectations are and how these relate to how they view callers to 9-1-1. We believe that typical 'customer service' training does not satisfy the unique challenges of your work where 'customers' cannot find another 9-1-1 if they do not receive good service. And possibly a 'bad day' can result in a lawsuit or loss of life.
THOSE ATTENDING WILL:
• learn the concepts of public service in 9-1-1
• increase personal skills as a call taker
• understand why people become difficult
• explore challenges and solutions of customer service
• receive "tools” to deal with difficult people
• gain a new sense of the immense value of this work
• learn about conflict resolution tools as applied to this work
• review actual 9-1-1 calls to apply the above concepts
October 12th or 13th 0900 - 1600. This is a new course built around the concept of 'critical thinking' in the work of emergency call taking. Take a look at the attached flyer and sign up here for this fun and enlightening one day workshop. Call to register 1.800.830.8228 or download the flyer and fax into 253.863.3568.
Without a doubt the best call I have heard in 30 years. When previewing training calls we came across this call and it was just amazing! We had to make it into a Way To Go call so we could share with the world the amazing work of Pam. View segment
Contact us for more information 9-1-1 Reality Wireless Training Station is not just a simulator....but yes, it is also a simulator for multi-tasking experience call taking and radio dispatching as well as tons of our training products LOADED.
(15) 9-1-1 Calls. There are so many police call types that we have divided the Call Cards into A-Z catagories. Amazing 911 calls cleaned and inserted into your Power Point for training you own for years to come.A-H has (15) 9-1-1 calls associated with the call types.
(15) 9-1-1 Police calls associated with the Call Cards letters N-Z. The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking.
NEW Fire ICS Training. Excellent!Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role.View Sample
Home Intruder in progress. A Critical Thinking Tool. This interactive DVD will model the work of 9-1-1 and promote 'critical thinking'. View DVD Seqment
(15) EMD Pre Arrival Calls. If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point here you go.
(12) 911 Calls. If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... here you go.
(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go.
(30) Fire Call Guides (14) Matching 9-1-1 mpg calls. Most valuable for Fire Communications Training. 4 actual calls of people trapped and call takers speaking to them at length - awesome!
(5) DV 9-1-1 Calls evaluated in a Power Point by Sue narrated and (5) informative books for in service training for years to come. A Trainer's Workshop to own. Sample workbook pages Two part workshop
7 Actual Radio Calls (5) Emergency Radio workbooks about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD! See samples inside.
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