Welcome! Sue knows adult education. She holds a BA in Adult Learning from Antioch University and shares knowledge on 10 subjects of great interest to your trainers. To view each of the 10 units in depth - enter each on it's own page on this website. Units are sold separately.
Questions Sue will answer. How will adult learning concepts make training easier? How can a person teach common sense? How about multi-tasking? Evaluations make me crazy - can evaluations create a liability factor for us? What is motivation and how can we affect morale as trainers? What can trainers do to handle conflict? Our trainers are BURNED OUT - what can we do?
When you order - we ship you a CD plus a hard copy of The Exceptional Trainer book and workbook. Some units have an actual 9-1-1 call(s) to use for the training.
"When you have twenty students who have a dream of answering 9-1-1, you don't have the luxury to take the belief that 'you either have it or you don't'. People come to college, not to find out if they have it or not, but to be given the chance to develop, build, refine, expand their talents, ability and desire to do the work. It was my responsibility to be the best adult educator I could be and that included learning to make difficult things easier to learn." Sue Pivetta
If you wish to expand or enhance the learning, your agency may select to provide an in house
Creative Learning Exercises allow your trainers self directed learning projects to work in teams or as individuals to enhance and expand your training.
NEW eBook. Conflict in the workplace? With this book - written by a certification Dispute Resolution Mediator - no one has to change but the reader to begin to gain a more peaceful workplace. This book explains mediation, resolution and understanding the formula used by mediators in courts and even nations - and yes it works! Sample eBook here.
Download free eBook Kindle PC Reader order and read and put on your training eBook Breaking Out Of Negativity. No blame, no shame approach. No waiting, yours to own - great console reading at your agency. Plus a Sue narrated Flash presentation - Dealing With Difficult People. Download your ebook readers and post on your intranet. Read NENA book review.
Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent. Very important call to study for the gatekeeper syndrome. View YouTube here.
Get Organized, get complete, get re-energized. Allow more creativity in training!! The Desktop Academy is the Core Curriculum ten college units of study loaded onto an ALL IN ONE desktop computer (plug and play). Within each of the 10 units are all the training materials you need to put on a full Emergency Communications course of study; DVDs, 911 Calls scripted, quizzes, web research projects, instructor objectives and guides, games and exercises. $9,988.90worth of product loaded on a new Windows 7 All In One Desktop Computer delivered plug and play with full flash tutorials. Printable Flyer FREE shipping.
OK, this was written after a particularly wonderful mediation experience in a Comm Center. I love mediating because you can just see the change in each person as they understand their own needs and those of others. We do at times devalue others even though we are kind people. We do also devalue our own self and that is pretty common too. Hope you enjoy this.
EMD Pre-Arrival View YouTube Segment. Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved? This call is a good beginners tool. The Call Taker was quick so it's a great modeling tool - no hesitation at all.
Actual comments"The activities helped me learn." "The 'hat' exercise was great". "Very interesting." "I enjoyed the class and content." "A good use of time." "I realized I have to accept personal responsibility for my own thinking."
Without a doubt the best call I have heard in 30 years. When previewing training calls we came across this call and it was just amazing! We had to make it into a Way To Go call so we could share with the world the amazing work of Pam. View YouTube Segment
9-1-1 Reality Wireless Training Station is not just a simulator....but YES, it is also a simulator for multi-tasking experience call taking and radio dispatching as well as tons of our training products LOADED because there are many ways to learn. View latest postcard. Work with one student or 20, or we suggest you have pods for student to student practice. Dedicate police, fire and EMS pods on each station. Yes, there is a CAD for both call taking and radio dispatch on one system. Full TTY/TTD training module loaded.
(15) 9-1-1 Police calls associated with the Call Cards letters N-Z. The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking. Slides Here
Fire Call and Radio. Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. View YouTube Segment
(15) EMD Pre Arrival Medical Calls. If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here
(12) 911 Calls. If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... Slides Here
(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go. Slides Here
Comprehensive FLIP book and (2) Power Points.For Call Takers it is essential the understand the dangers and dynamics of this most deadly call type. This entire four hour workshop has been packaged for you. Must have! Academy and in service training package.
7 Actual Radio Calls Emergency Radio eBook pdf workbooks or unlimited copies about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD and DVD workbook! See samples inside.
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