"To anyone considering The Exceptional Trainer workshop by Sue Pivetta..." Carol Buneau of Portland Community College says:
A couple of weeks ago I had the opportunity to participate in an exceptional training experience. The two day class was called “The Exceptional Trainer” and it was wonderful.
I was a trainer for thirteen years of my 18 year career as a dispatcher, I have been an academy trainer for the Oregon Department of Public-Safety Standards and Training and I am an APCO and NCI certified trainer. For the past twelve years I have been a college instructor and managed a 9-1-1 Dispatcher training program. I have attended many train the trainer, field training officer and instructor development courses as well as maintaining a minimum of 125 hours of annual training and education in order to keep my various certifications current.
The Exceptional Trainer course is without a doubt the best course of its type I have taken. The material is fresh, relevant, well developed, organized and presented with enough variety to hold your attention. I heard new ideas, presented in a fun and enthusiastic manner by a very dynamic presenter. Sue Pivetta understands the training process from both the trainee and trainer perspectives, and has a very positive approach to adult learning and the unique requirements of emergency communications personnel.
I wish that every com center could send at least one of their trainers to an “Exceptional Trainer” class and bring just a few of the ideas back to their training staff. If we want exceptional employees, we need exceptional trainers.
Carol Bruneau
Portland Community College
Portland, Oregon
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