FREE Newsletter - Flesh Eating Fears

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FREE Newsletter. Being a Courageous Messenger. Flesh Eating Fears and more wonderful console reading.

FREE Console Reading

This newsletter is about you and how you can redesign your personal interior and release fears to become the courageous messenger. Our newsletters are created to give you a boost, inspiration and agree with you about those things you always knew but really never had the time to voice.

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FREE Newsletter Keeping Trainers Sane?

Another great FREE Newsletter for Trainers - ideas for positive change. Hit purchase download zip, it's in there.

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FREE eNewsletter Negativity In The Comm Center?

Yes, it's FREE. Inspiration for Trainers, Managers, Supervisors & Telecommunicators.

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FREE Inspiring eCards

FREE download. Created in pdf you can print out, fold and put in someone's locker.

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FREE E-Book 'Teach A New Dog Old Tricks'

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FREE Flip Terrorism Chart-download

FREE Flip card template for Weapons of Mass Destruction - includes call from air passengers - very interesting.

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eGAME 'TDD' Jeopardy-download

FREE Play Jeopardy to learn about TDD - great training/learning game!

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FREE Newsletter Provoking Trainers

Download some tickler thoughts for trainers. A so so trainer tells, a good trainer teaches, a great trainer provokes.

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Using Critical Thinking Analyzing 911 Calls

Using High Profile Calls Training Exercises

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FREE College Start Up Helper Package Download

I was whining actually. We were having a hard time finding good candidates. "Why don't you get people to apply from the college programs?" Well, we didn't have college training for our profession I explained patiently. His answer changed the course...

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Becoming A Peacemaker Workshop

Rance Robinson says, "This was an excellent course and I can use this in many places in my life. Really insightful. You have an excellent program here."

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Fine Art Of DeValuing Others

OK, this was written after a particularly wonderful mediation experience in a Comm Center. I love mediating because you can just see the change in each person as they understand their own needs and those of others. We do at times devalue others even though we are kind people. We do also devalue our own self and that is pretty common too. Hope you enjoy this. ...

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FREE Viewing Adult Learning Concepts Part 1

FREE $100 Value Enter here and listen free to Adult Learning Part One.

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Crispy Critter Club - Burned Out?

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9-1-1 Reality Training Station

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Customer Service 9-1-1 Workshop

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Neutralizing Stress and Negativity

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The Exceptional Trainer, No Nonsense Guide

Trainers. Don't get discouraged or overwhelmed, GET THIS BOOK! See 911 Magazine review.

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Winging It! Supervisor Q & A

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CTO Refresher & Facilitated Venting Meeting

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The Exceptional Trainer Workshop

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Workshop Hosting Information Download

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Console Yoga - A Gift Of Health

Console Yoga is a FREE gift in honor of YOU. Download below and get flexible.

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9-1-1 Manual & Wkbk Set

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Quick Study 9-1-1 Mastery In Emergency Call Taking

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Product QnA!

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Grow A Professional 911 Training Career eBook

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Quick Study 9-1-1 Crisis Intervention & The Suicidal Caller

(4) 9-1-1 suicidal callers within the Power Point for analysis and discussion.  eBook Table Of Contents and Power Point Slides. NOW includes our eBook - a great console read or teaching tool.

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Call Receiver DVD & CD Workbook Master

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The Exceptional Trainer Companion Workbook

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High School Career & Tech Programs Info

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eGAME 'Police' Jeopardy-download

Training academy, in service, meeting, citizen academy. Common police terms. A lot of fun to energize your training in the morning.

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Crisis Intervention & Suicidal Caller DVD and Master Workbook

Updated 2010. DVD One - Crisis Intervention. DVD Two - The Suicidal Caller. Master workbooks in pdf for endless copies.View YouTube Crisis View YouTube Suicide

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FLIP 911 Hiring - 10 Steps to Predicting Success

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9-1-1 Wellness Less Stress Workbook Trio

NEW (3) eBooks   When you need books that are specifically written for people working in Emergency Communications that are inspiring, practical and fun as well - now so easy to downloa and install on your systems. Sample Wellness 10 Unit + Yoga + ...

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eGAME 'Who Wants to Be A Millionaire 9-1-1'-download

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eGAME Liability Jeopardy-download

Liability scares our people - what do they need to know. Terms and vocabulary for sure.

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Sexual Harassment Full Digital Workshop

Got sexual jokes or horseplay? Federal Mandates to train this vital topic before court! Besides most people don't understand this topic and consider any guidelines from Supervisors as 'restrictions' - this presentation will change all that and people will 'want' to do things differently - protecting you. All instant downloadable, save on shipping and time.

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StarZ Owners Room

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What Is NECC Certification??

Once upon a time nine 9-1-1 college instructors from around the nation and Canada got together and created an online exam with PTC, the testing corporation in NYC that developed and proctored NENA ENP exam. We wanted this certification exam to be a valid entry level exam for new hires for police, fire and EMD. As in, if you cannot answer these...

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Breaking Out Of Negativity CD

When you need to address the negativity. Unlimited pdf for student workbooks and a flash training CD Dealing With Difficult People. See APCO Review and samples. You can also order downloads instead of a hard copy CD.&...

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Fire 9-1-1! Call Cards

(30) Fire Call Guides (14) Matching 9-1-1 mpg calls. Most valuable for Fire Communications Training. Slides Here.

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Alabama Approved Courses

NENA AL State 9-1-1 approved Core Academy Curriculum for Telecommunicators CERTIFICATION.

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Chill Out Stress Kit - Trainer's Workshop

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911 Select Typing Test & Skill Building

No more typing tests that don't look like the work. YOU create the test, the test gives you a score.

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(8) HazMat 9-1-1 Calls Study

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ET 2 Teaching Common Sense? Yes

#2 Teaching Common Sense

Yes! This training will open your eyes and give you some great ideas, maybe even new thought about the goddess of common sense. View Slides

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eGAME EMS Jeopardy-download

EMD vocabulary, knowledge and skills. This game allows you to use our questions or add some of your own!

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eGAME 'Terrorism' Jeopardy-download

" I like it as a pre-test and post-test idea...great job!" Terms etc.

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9-1-1 Wellness Less Stress Workbook

10 Chapters of Personal Exercises to Neutralize Personal and Professional Stressors. BOOK REVIEW from Gary Allen - Dispatch Monthly Magazine.

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What Customers Say To Us

Hear what people like you say about Professional Pride products and excellent customer care. Give us your feedback and receive a FREE gift.

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Emergency Radio Full Training Package

7 Actual Radio Calls Emergency Radio eBook pdf workbooks or unlimited copies about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD and DVD workbook! See samples inside.

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My 10-20 A 911 Personal Journal

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Good Call Bad Call - Mom Armed With Shotgun

PD Home Intruder. A Critical Thinking Tool. This interactive DVD will model the work of 9-1-1 and promote 'critical thinking' on a call where the caller has a gun. View YouTube Seqment.

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Understanding Domestic Violence For Call Takers

Comprehensive FLIP book and (2) Power Points. For Call Takers it is essential the understand the dangers and dynamics of this most deadly call type. This entire four hour workshop has been packaged for you. Must have! Academy and in service training...

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Gameshow Delux On CD - Most Popular

When you need those great games that use Power Point on a CD. You want to hit home and add fun to your training and put people on the spot to know more.

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Ring Ring, 911 Calls On CD

Call Scenarios for police, fire, EMS - NOW on CD for unlimited copies!!!

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Good Call Bad Call - Hi Rise Active Shooter

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ET 7 Can You Teach Multi-Tasking?

#7 Teaching Multi Tasking

We can teach it, and here is how! You'll love this one. View Slides

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Way To Go 911! Self Mutilation DVD

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9-1-1 Workbook, 4th Ed Manual

9-1-1 Manual College Text add on. A self-directed learning workbook.

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Coming Soon!!

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9-1-1 Emergency Communications Manual, 4.3 Ed.

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Call Taking Games on CD

Too Fun! Four games and exercises that teach 9-1-1 call taking 'skills', these were created in a college setting.

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eGAME Fire Jeopardy-download

Fire Vocabulary and terms. No better way to learn concepts like ICS and safety issues.

Only: $6.95

ET 1 Adult Learning Concepts

#1 Adult Learning Concepts!

Teaching adults - improve retention and create a safe learning for all. Two CDs. View Slides

Only: $100.00

Books - Full Set All Titles

SAVE! On this full Emergency Communications Library of Books.

Only: $349.00

Way To Go 911! Set of 3 DVDs

Get Suicidal Molester (NEW), Sister Shot and Self Mutilation (re mastered 2010) and model for your team great work. You Tube Views

Only: $259.00

Full Set of All Games and Exercises on CDs

Jam Packed with ALL our games. Police, Fire, EMS, Call Taking and Gameshow Delux - too much fun to think about. Game Masters on CD to copy forever. Best Value!

Only: $395.00

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Becoming the Peacemaker eBook

NEW eBook. Conflict in the workplace? With this book - written by a certification Dispute Resolution Mediator - no one has to change but the reader to begin to gain a more peaceful workplace. This book explains mediation, resolution and understanding the formula used by mediators in courts and even nations - and yes it works! Sample eBook here.

Only $15.95

Breaking Out Of Negativity - Downloadable Power Point & eBook

Download free eBook Kindle PC Reader order and read and put on your training eBook Breaking Out Of Negativity. No blame, no shame approach. No waiting, yours to own - great console reading at your agency. Plus a Sue narrated Flash presentation - Dealing With Difficult People. Download your ebook readers and post on your intranet. Read NENA book review.

Only $99.00

Good Call Bad Call - Call Taker As Gatekeeper

Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent. Very important call to study for the gatekeeper syndrome. View YouTube here.

Only $129.00

9-1-1 Desktop Academy FEATURED PRODUCT

Get Organized, get complete, get re-energized training!! The Desktop Academy is the Core Curriculum ten college units of study loaded onto an ALL IN ONE desktop computer (plug and play). Within each of the 10 units are all the training materials you need to put on a full Emergency Communications course of study; DVDs, 911 Calls scripted, quizzes, web research projects, instructor objectives and guides, games and exercises. $9,988.90 worth of product loaded on a new Windows 7 All In One Desktop Computer delivered plug and play with full flash tutorials. Printable Flyer FREE shipping.

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Fine Art Of DeValuing Others

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Good Call Bad Call - 11 Year Old CPR Mom

EMD Pre-Arrival View YouTube Segment. Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved? This call is a good beginners tool. The Call Taker was quick so it's a great modeling tool - no hesitation at all.

Only $129.00

Using Critical Thinking Analyzing 911 Calls

Using High Profile Calls Training Exercises

Actual comments "The activities helped me learn." "The 'hat' exercise was great". "Very interesting." "I enjoyed the class and content." "A good use of time." "I realized I have to accept personal responsibility for my own thinking." Download flyer below

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Way To Go 9-1-1 DVD - Suicidal Molester

Without a doubt the best call I have heard in 30 years. When previewing training calls we came across this call and it was just amazing! We had to make it into a Way To Go call so we could share with the world the amazing work of Pam. View YouTube Segment

Only $89.00

9-1-1 Reality Training Station

Only $9,895.00

Police 9-1-1 Call Cards A-H

(15) Actual 9-1-1 Calls. A-H has (15) 9-1-1 police calls associated with the call types. Slides Here

Only $149.00

Police 9-1-1 Call Cards S-Z

(15) 9-1-1 Police calls associated with the Call Cards letters N-Z. The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking. Slides Here

Only $149.00

Good Call Bad Call - ICS Training

Fire Call and Radio. Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. View YouTube Segment

Only $129.00

EMD 9-1-1 - Medical Call Cards

(15) EMD Pre Arrival Medical Calls. If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here

Only $149.00

EMD 9-1-1 Call Cards -Trauma Vol One

(12) 911 Calls. If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... Slides Here

Only $149.00

EMD 911 Call Cards - Time Critical

(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go. Slides Here

Only $149.00

(8) HazMat 9-1-1 Calls Study

(8) Actual 911 HazMat calls of chemical spill injuries. Dispatcher's nightmare unless you prepare.

Only $149.00

Fire 9-1-1! Call Cards

(30) Fire Call Guides (14) Matching 9-1-1 mpg calls. Most valuable for Fire Communications Training. Slides Here.

Only $149.00

Understanding Domestic Violence For Call Takers

Comprehensive FLIP book and (2) Power Points. For Call Takers it is essential the understand the dangers and dynamics of this most deadly call type. This entire four hour workshop has been packaged for you. Must have! Academy and in service training package.

Only $99.00

Customer Service! Examples Using 911 Calls

(2) Power Points workshops (3) actual 9-1-1 calls with Train the Trainer - (5) Customer Service 'getting along' workbooks (Sample pages).

Only $249.00

Emergency Radio Full Training Package

7 Actual Radio Calls Emergency Radio eBook pdf workbooks or unlimited copies about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD and DVD workbook! See samples inside.

Only $249.00

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