Good Call Bad Call Your Call

Good Call Bad Call Your CallEach DVD is a full 2 hour training session! 'Interactive' DVDs with selectable menu items. This is not JUST a scripted call, Good Call is a full training program to teach critical thinking, to analyze one intense call and well worth the price (less than one workshop - and you own it).
Good Call Bad Call Interactive DVD - Workplace ShootingGood Call Bad Call Interactive DVD - Workplace Shooting

Workplace shooting numerous calls on active shooter. Interactive DVD Critical Thinking training tool.  View DVD Segment

$129.00
Good Call Bad Call Interactive DVD - Home IntruderGood Call Bad Call Interactive DVD - Home Intruder

Home Intruder in progress.   A Critical Thinking Tool.  This interactive DVD will model the work of 9-1-1 and promote 'critical thinking'.  View DVD Seqment

$129.00
Good Call Bad Call - Burglary Victim EndangeredGood Call Bad Call - Burglary Victim Endangered

When we talk about modeling, we like to show great work.  Sometimes a 'bad' call can help people think critically when we wonder "What could have prevented this in our agency?"  View Segment

$129.00
Good Call Bad Call - Customer Service AbusiveGood Call Bad Call - Customer Service Abusive

Business Dispute with Injury. This call maybe difficult to hear by your trainees who get angry, experienced people just laugh.  Why is that? View Segment

$129.00
Good Call Bad Call - Customer Service EMDGood Call Bad Call - Customer Service EMD

As a Call Taker you have probably been called &*%&$ and maybe a #%$$#%$^ and probably your students can't imagine someone acting like that ...well here you go.  View Segment

$129.00
Good Call Bad Call - Rape Victim Fake CallGood Call Bad Call - Rape Victim Fake Call

Amazing!  Call Taker and a victim pretending a call to a sister when actually she was in a vehicle with her rapist.  QnA, Best Practices and Follow Up on this Interactive DVD Training.  View Segment

$129.00
Good Call Bad Call - Self Heimlich EMDGood Call Bad Call - Self Heimlich EMD

EMD Pre-Arrival This is an amazing call by one of our favorite Call Takers.  A great model for your rookie EMDs.  View Segment

$129.00
Good Call Bad Call - Trapped Fire (3) Calls ComparisonGood Call Bad Call - Trapped Fire (3) Calls Comparison

(3) Scripted Fire Trapped calls with the most amazing Call Takers for comparison.  For training  we ask what was different, what was the same?  QnA and Best Practices.  View Segment

$129.00
Good Call Bad Call DVD - EMD Delayed ResponseGood Call Bad Call DVD - EMD Delayed Response

Liability Study -  An caller reported an unconscious man but no dispatch. He calls back later, still with the man down.  Heads did roll.  View Segment.

$129.00
Good Call Bad Call DVD - Fire Radio ICS TrainingGood Call Bad Call DVD - Fire Radio ICS Training

 NEW Fire ICS Training. Excellent!  Interactive DVD Critical Thinking training tool.  17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role.View Sample

$129.00