Good Call Bad Call - Mother & Child At Home

SKU: GCBCBU

Price: $129.00

click to enlarge

Burlgary Victim Endangered. Great questions on this call, an important one to discuss in class or give this to a trainee solo. Sometimes a 'bad' call can help people think critically when we wonder "What could have prevented this in our agency?" View YouTube Segment

Trust us, after hearing this call and thinking 'critically' about what happened here your Call Takers will never make a repeat performance on a burglary call. Why is that, because they have a chance to really think about consequences, what if and why not instead of just someone telling them...."...don't do ___________". The concepts comes alive when the learner really has to analyze the call scripted out.

Categories:

Good Call Bad Call DVDs 2 pages

Links:

Recommendations

Previous Pause Next

Good Call Bad Call - (3) Calls Fire Trapped

FIRE Comparison Study. Three calls with the most amazing Call Takers for comparison. For training we ask what was different, what was the same? QnA and Best Practices. View YouTube Segment

Only: $129.00

Good Call Bad Call - Rape Victim Makes Fake Call

Abduction In Progress. Amazing! Call Taker and a victim pretending a call to a sister when actually she was in a vehicle with her rapist. QnA, Best Practices and Follow Up on this Interactive DVD Training. View YouTube Segment

Only: $129.00

Good Call Bad Call - Customer Service Abusive

Business Dispute with Injury. This call maybe difficult to hear by your trainees who get angry, experienced people just laugh. Why is that? View YouTube Segment

Only: $129.00

Good Call Bad Call - Hi Rise Active Shooter

PD / EMS Workplace Shooting numerous calls on active shooter on the 8th floor. Part Police, part EMD study. Interactive DVD Critical Thinking training tool. View YouTube

Only: $129.00

Good Call Bad Call - Man Down Ignored

EMD Delayed Response - An caller reported an unconscious man but no dispatch. He calls back later, still with the man down. Heads did roll (includes news outcome articles). View YouTube Segment.

Only: $129.00

Good Call Bad Call - ICS Training

Fire Call and Radio. Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. View YouTube Segment

Only: $129.00

Good Call Bad Call - Brother Found Buried

Homicide - Call Taker was featured in a new article - after the fact - outcome included in this training DVD. Very strange circumstances, hysterical caller. Great for training when you may not believe what the caller is trying to tell you. View YouTube Here.

Only: $129.00

Good Call Bad Call - Mom Armed With Shotgun

PD Home Intruder. A Critical Thinking Tool. This interactive DVD will model the work of 9-1-1 and promote 'critical thinking' on a call where the caller has a gun. View YouTube Seqment.

Only: $129.00

(8) HazMat 9-1-1 Calls Study CD (only 4)

(8) Actual 911 HazMat calls of chemical spill injuries. Dispatcher's nightmare unless you prepare. Reg Price $149 Love this product!

Only: $99.00

Way To Go 911! Set of 3 DVDs

Get Suicidal Molester (NEW), Sister Shot and Self Mutilation (re mastered 2010) and model for your team great work. You Tube Views

Only: $259.00

Call Receiver DVD & CD Workbook Master

Updated. Customer service, professionalism, control - it's here. Must have for new Call Takers, great refresher too! View You Tube

Only: $149.00

Compassion Fatigue FLIP eBook and Power Point

You can download now a FLIP BOOK - 9-1-1 Compassion Fatigue 'Self Assessment' to own and print out for years to come. "I just cannot care anymore!" What are the dangers of this for this work? GREAT In Service Training WITH BONUS POWER POINT!! Looking for excellent...

Only: $99.00

9-1-1 Liability Quick Study on CD (only 4)

This is a great practical guide to non scare tactics for understanding liability in the 9-1-1 industry. How to avoid liability and many terms your people need to know. Reg $99

Only: $49.00

Police 9-1-1 Call Cards A-H

(15) Actual 9-1-1 Calls. A-H has (15) 9-1-1 police calls associated with the call types. Slides Here

Only: $149.00

Breaking Out Of Negativity Workshop on CD

NENA BOOK REVIEW COMMENT: Ultimately, this two-piece set is a great resource for anyone in the communications center and provides readers with lessons on how to deal with a difficult situation without having to attend an offsite workshop. Angela Ruiz NENA ENP

Only: $249.00

Way To Go 911 DVD! Sister Shot

Updated 2010. Volume II - Sister Shot - Domestic Homicide. BEST SELLING ITEM modeling many skills. View YouTube DVD Segment

Only: $89.00

Police 9-1-1 Call Cards S-Z

(15) 9-1-1 Police calls associated with the Call Cards letters N-Z. The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking. Slides Here

Only: $149.00

Set of 3 Audio Workshops on CD

Save on a Set of 3 Audio Workshops - Look Great In Class

Only: $230.00

Good Call Bad Call - Elderly Choking

Self Heimlich - EMD Pre-Arrival This is an amazing call by one of our favorite Call Takers. A great model for your rookie EMDs. View YouTube Segment

Only: $129.00

Quick Study 9-1-1 Mastery In Emergency Call Taking CD (only 4)

(11) 9-1-1 call takers will demonstrate the work, we explain the 'tools'. Highly recommend this product to academies. Table Of Contents and Power Point Slides. Reg Price $...

Only: $49.00

Way To Go 911! Self Mutilation DVD

Updated 2010 Actual 9-1-1 call study. No way to describe the impact these actual 911 calls have on Call Takers! View YouTube DVD Segment

Only: $89.00

Ring Ring, 911 Calls On CD

Call Scenarios for police, fire, EMS - NOW on CD for unlimited copies!!!

Only: $55.00

Police 9-1-1 Call Cards I-R

(12) 9-1-1 Calls associated with Police 9-1-1 Call Cards. Divided into three groups as there are so many calls. Slides Here

Only: $149.00

Customer Service! Examples Using 911 Calls

(2) Power Points workshops (3) actual 9-1-1 calls with Train the Trainer - (5) Customer Service 'getting along' workbooks (Sample pages).

Only: $249.00

911 Select Typing Test & Skill Building

No more typing tests that don't look like the work. YOU create the test, the test gives you a score.

Only: $149.00

ALL Exceptional Trainer 10 Workshops On CDs

All 10 Trainer's topics narrated by Sue Pivetta Exceptional Trainer Book and workbook. ($41.95 Value). Tons of material, handouts, 14 Power Points - use this material for years to come to discuss or train.

Only: $895.00

Good Call Bad Call - Call Taker As Gatekeeper

Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent. Very important call to study for the gatekeeper syndrome. View YouTube here.

Only: $129.00

Good Call Bad Call - Unconscious Wife

Customer Service EMD. As a Call Taker you have probably been called &*%&$ and maybe a #%$$#%$^ and probably your students can't imagine someone acting like that ...well here you go. View YouTube Segment

Only: $129.00

Gameshow Delux On CD - Most Popular

When you need those great games that use Power Point on a CD. You want to hit home and add fun to your training and put people on the spot to know more.

Only: $99.00

Crisis Intervention & Suicidal Caller DVD and Master Workbook

Updated 2010. DVD One - Crisis Intervention. DVD Two - The Suicidal Caller. Master workbooks in pdf for endless copies.View YouTube Crisis View YouTube Suicide

Only: $169.00

Set of 6 DVDs + Master CD Workbooks

SAVE! 6 DVDs & workbooks on CD for endless copies! All updated 2010 each about 20 minutes some with workbooks.

Only: $665.00

Log-In

Shopping cart

View your shopping cart.

Join Our Email List
Email:

For Email Marketing you can trust

New Products

Previous Pause Next

Becoming the Peacemaker eBook

NEW eBook. Conflict in the workplace? With this book - written by a certification Dispute Resolution Mediator - no one has to change but the reader to begin to gain a more peaceful workplace. This book explains mediation, resolution and understanding the formula used by mediators in courts and even nations - and yes it works! Sample eBook here.

Only $15.95

Breaking Out Of Negativity - Downloadable Power Point & eBook

Download free eBook Kindle PC Reader order and read and put on your training eBook Breaking Out Of Negativity. No blame, no shame approach. No waiting, yours to own - great console reading at your agency. Plus a Sue narrated Flash presentation - Dealing With Difficult People. Download your ebook readers and post on your intranet. Read NENA book review.

Only $99.00

Good Call Bad Call - Call Taker As Gatekeeper

Only $129.00

9-1-1 Desktop Academy FEATURED PRODUCT

Get Organized, get complete, get re-energized. Allow more creativity in training!! The Desktop Academy is the Core Curriculum ten college units of study loaded onto an ALL IN ONE desktop computer (plug and play). Within each of the 10 units are all the training materials you need to put on a full Emergency Communications course of study; DVDs, 911 Calls scripted, quizzes, web research projects, instructor objectives and guides, games and exercises. $9,988.90 worth of product loaded on a new Windows 7 All In One Desktop Computer delivered plug and play with full flash tutorials. Printable Flyer FREE shipping.

Only $5,895.00

Fine Art Of DeValuing Others

OK, this was written after a particularly wonderful mediation experience in a Comm Center. I love mediating because you can just see the change in each person as they understand their own needs and those of others. We do at times devalue others even though we are kind people. We do also devalue our own self and that is pretty common too. Hope you enjoy this.

Only $0.00

Good Call Bad Call - 11 Year Old CPR Mom

EMD Pre-Arrival View YouTube Segment. Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved? This call is a good beginners tool. The Call Taker was quick so it's a great modeling tool - no hesitation at all.

Only $129.00

Critical Thinking Analyzing 911 Calls

Actual comments "The activities helped me learn." "The 'hat' exercise was great". "Very interesting." "I enjoyed the class and content." "A good use of time." "I realized I have to accept personal responsibility for my own thinking."

Only $0.00

Way To Go 9-1-1 DVD - Suicidal Molester

Without a doubt the best call I have heard in 30 years. When previewing training calls we came across this call and it was just amazing! We had to make it into a Way To Go call so we could share with the world the amazing work of Pam. View YouTube Segment

Only $89.00

9-1-1 Reality Training Station

9-1-1 Reality Wireless Training Station is not just a simulator....but YES, it is also a simulator for multi-tasking experience call taking and radio dispatching as well as tons of our training products LOADED because there are many ways to learn. View latest postcard. Work with one student or 20, or we suggest you have pods for student to student practice. Dedicate police, fire and EMS pods on each station. Yes, there is a CAD for both call taking and radio dispatch on one system. Full TTY/TTD training module loaded.

Only $9,895.00

Police 9-1-1 Call Cards A-H

(15) Actual 9-1-1 Calls. A-H has (15) 9-1-1 police calls associated with the call types. Slides Here

Only $149.00

Police 9-1-1 Call Cards S-Z

Only $149.00

Good Call Bad Call - ICS Training

Fire Call and Radio. Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. View YouTube Segment

Only $129.00

EMD 9-1-1 - Medical Call Cards

(15) EMD Pre Arrival Medical Calls. If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here

Only $149.00

EMD 9-1-1 Call Cards -Trauma Vol One

(12) 911 Calls. If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... Slides Here

Only $149.00

EMD 911 Call Cards - Time Critical

(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go. Slides Here

Only $149.00

(8) HazMat 9-1-1 Calls Study CD (only 4)

(8) Actual 911 HazMat calls of chemical spill injuries. Dispatcher's nightmare unless you prepare. Reg Price $149 Love this product!

Only $99.00

Fire 9-1-1! Call Cards

(30) Fire Call Guides (14) Matching 9-1-1 mpg calls. Most valuable for Fire Communications Training. Slides Here.

Only $149.00

Understanding Domestic Violence For Call Takers

Comprehensive FLIP book and (2) Power Points. For Call Takers it is essential the understand the dangers and dynamics of this most deadly call type. This entire four hour workshop has been packaged for you. Must have! Academy and in service training package.

Only $99.00

Customer Service! Examples Using 911 Calls

(2) Power Points workshops (3) actual 9-1-1 calls with Train the Trainer - (5) Customer Service 'getting along' workbooks (Sample pages).

Only $249.00

Emergency Radio Full Training Package

7 Actual Radio Calls Emergency Radio eBook pdf workbooks or unlimited copies about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD and DVD workbook! See samples inside.

Only $249.00

911Trainer.com

"Resource Center for Emergency Communications"

911 Store

Navigation