CALL TAKING MASTERY WORKSHOP
"Best training I have had in 9 years. Really impressed by the experience and knowledge of Sue. I’m proud of my job now, like I once was." — Dauas Ford, Butte County Dispatch
"I really enjoyed the class, enjoyed listening and applying my own knowledge to the group." — Linda Phillips, Winner PD
"Very good examples, very knowledgeable and caring instructor. Thank you for this class." — Wendy Carroll, Pierre PD
This course is intense and fast paced. Take a look at the student comments from this one or two day intense workshop. Student work in small groups to identify and isolate the TOOLS of emergency call taking.
Students find out how the job interferes with the work through a study of actual lawsuits. Several fun exercises examining 9-1-1 calls demonstrate very important principles of the work of call taking.
Knowledge, Skill and Attitude are the components of every job. Come and be prepared to hear about the levels of competence, the KSAs and how certain tools, when used properly, can make all the difference to the 'product' of the 9-1-1 call. Don't miss out on an opportunity to work with Sue Pivetta explore this subject at depth.
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