Good Call Bad Call - Elderly Choking

SKU: GCBDSH
Price: $129.00
click to enlarge

Self Heimlich - EMD Pre-Arrival This is an amazing call by one of our favorite Call Takers.  A great model for your rookie EMDs.  View YouTube Segment

What tools were used in this call, was EMD procedure followed?  Great critical thinking questions offered.  Did she save him?  Get this call for your training library of 911 calls that are scripted, QnA and Best Practices.   Sue uses this call in her Call Taking Mastery workshop to demonstrate a level of attitude needed for mastery.

Recommendations

PD / EMS Workplace Shooting numerous calls on active shooter on the 8th floor.  Part Police, part EMD study. Interactive DVD Critical Thinking training tool.  View YouTube  

$129.00

EMD Delayed Response -  An caller reported an unconscious man but no dispatch. He calls back later, still with the man down.  Heads did roll (includes news outcome articles).  View YouTube Segment.

$129.00

Business Dispute with Injury. This call maybe difficult to hear by your trainees who get angry, experienced people just laugh.  Why is that? View YouTube Segment

$129.00

FIRE Comparison Study.  Three calls with the most amazing Call Takers for comparison.  For training  we ask what was different, what was the same?  QnA and Best Practices.  View YouTube Segment

$129.00

Customer Service EMD.  As a Call Taker you have probably been called &*%&$ and maybe a #%$$#%$^ and probably your students can't imagine someone acting like that ...well here you go.   View YouTube Segment

$129.00
B001.jpg

Ten self directed learning about stress. Plus a bonus book. When you need books that are specifically written for people working in Emergency Communications that are inspiring, practical and fun as well - now so easy to download and install on your systems.  Sample Wellness 10 Unit + Journal. &...

$37.47
$149.00

Fire Call and Radio.  Interactive DVD Critical Thinking training tool.  17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role.  View YouTube Segment

$129.00

(12) 911 Calls.  If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... Slides Here 

$149.00

Updated 2010.  DVD One - Crisis Intervention. DVD Two - The Suicidal Caller.  Master workbooks in pdf for endless copies.View YouTube Crisis  View YouTube Suicide

$169.00

(15) EMD Pre Arrival Medical Calls.  If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here

$149.00

Updated.  Customer service, professionalism, control - it's here.  Must have for new Call Takers, great refresher too!  View You Tube

$149.00

Abduction In Progress.  Amazing!  Call Taker and a victim pretending a call to a sister when actually she was in a vehicle with her rapist.  QnA, Best Practices and Follow Up on this Interactive DVD Training.  View YouTube Segment

$129.00

Emergency Radio - police, fire and EMS. Promotes professionalism and best practices.  View 1 minute YouTube DVD Segment

$149.00

Burlgary Victim Endangered.  Great questions on this call, an important one to discuss in class or give this to a trainee solo. Sometimes a 'bad' call can help people think critically when we wonder "What could have prevented this in our agency?"  View YouTube Segment

$129.00

(30) Fire Call Guides (14) Matching 9-1-1 mpg calls.  Most valuable for Fire Communications Training. Slides Here.

$149.00

(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go.  Slides Here

$149.00

PD Home Intruder.   A Critical Thinking Tool.  This interactive DVD will model the work of 9-1-1 and promote 'critical thinking' on a call where the caller has a gun.  View YouTube Seqment.

$129.00

(8) Actual 911 HazMat calls of chemical spill injuries.  Dispatcher's nightmare unless you prepare. Reg Price $149  Love this product!

$99.00