911Trainer.com

 NEW Fire ICS Training. Excellent!  Interactive DVD Critical Thinking training tool.  17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. 

NEW Workplace shooting. Interactive DVD Critical Thinking training tool.  View DVD Segment

NEW! Home Intruder.   An interactive DVD Critical Thinking Tool.  This interactive DVD will model the work of 9-1-1 and promote 'critical thinking'.  View DVD Seqment

Updated 2010.  Customer service, professionalism, control - it's here.  Must have for new Call Takers, great refresher too!

Updated 2010.  DVD One - Crisis Intervention. DVD Two - The Suicidal Caller.  Master workbooks in pdf for endless copies.View Part One Segment.  View Part Two Segment.

Updated 2009.  Emergency Radio - police, fire and EMS. Promotes professionalism and best practices.  View DVD Segment

Updated 2010.  Volume II - Sister Shot - Domestic Homicide. BEST SELLING ITEM modeling many skills. View DVD Segment

Updated 2010  Actual 9-1-1 call study.  No way to describe the impact these actual 911 calls have on Call Takers!  View DVD Segment

Actual 9-1-1- Case Study. Get this popular Way To Go! Series.

SAVE!  6 DVDs & workbooks on CD for endless copies!   All updated 2010 each about 20 minutes.