Fresh, relevent and complete college course. Important for any APCO instructor, academy, new hires, college programs, introductory course or can be used for citizen's academy.
HERE IS WHAT YOU GET
- Instructors Course Outlines (Call Taking/Radio) +
- (3) Topic Power Points (Call Taking/Radio) +
- (10) 9-1-1 mp3 Calls +
- Call Taking & Emergency Radio DVD +
- Student Assignments &Articles +
- 20 Question Unit Quizzes +
- Learning Games +
BONUS! You also receive a desk copy of the 911 Emergency Communications Manual + self directed learning workbook.
40 HOUR UNITS OF INSTRUCTION
WILD CALLING, EMERGENCY COMMUNICATIONS AS A PROFESSION
Takes the student into the world of EMERGENCY communications. All relevant and important for today's work in any comm center or dispatch agency. Answers; what is expected, what are the ethics, methods and responsibilities for the professional Telecommunicator. Covers terminology, and basics. Tons of training here.
CALL TAKER
The basics of call taking so much more than the 5Ws but of course those basics expanded. Professionalism, courtesy, empathy - and staying connected. Questions for safety and much more for the beginner Call Taker for police, fire and/or EMS.
ENHANCED-911
Educates the student about our national emergency number! A must have for today's education. Generic safety and call taking considerations and practices for wireless.
HERE COMES THE JUDGE, LIABILITY AND ACCOUNTABILITY
Explores the common and accepted terms and legal considerations for our emergency system. Promotes professionalism and following procedures.
CRISIS INTERVENTION, DANGEROUS OPPORTUNITY
Speaks to the student about crisis, what it is, and how to deal with people in crisis. Domestic violence, rape, abuse, addiction, suicide, and much more. This is worth the entire package!
911 FOR WELLNESS, STRESS MANAGEMENT
Taking care of your needs in this unique environment. About stress and coping, about wellness, CISD and Compassion Fatigue.
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