Alabama Approved Courses

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NENA AL State 9-1-1 approved Core Academy Curriculum for Telecommunicators CERTIFICATION.

If you are training in Alabama you can use our 9-1-1 CORE Curriculum as material for your approved training certification.

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FREE Viewing Adult Learning Concepts Part 1

FREE $100 Value Enter here and listen free to Adult Learning Part One.

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Console Yoga - A Gift Of Health

Console Yoga is a FREE gift in honor of YOU. Download below and get flexible.

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FREE eBook. Teaching multi tasking? Sure. How to do and evaluate simulation training.

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Customer Service 9-1-1 Workshop

"I learned new ways to relate to other people. Lots of new ideas to implment into the training program. Resources for new information. I thought the information was 'taught' in a very good way using actual 911 calls. Easy to understand and comprehend the concepts of SERVICE." — Shari Davis Cortez PD

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Critical Thinking Analyzing 911 Calls

Actual comments "The activities helped me learn." "The 'hat' exercise was great". "Very interesting." "I enjoyed the class and content." "A good use of time." "I realized I have to accept personal responsibility for my own thinking."

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eGAME 'TDD' Jeopardy-download

FREE Play Jeopardy to learn about TDD - great training/learning game!

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Neutralizing Stress and Negativity

"I thought the class was very informative. She made me look at things in a different positive light. I learned it starts with me." Debby Ice, Winner PD.

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FREE Newsletter Keeping Trainers Sane?

Another great FREE Newsletter for Trainers - ideas for positive change. Hit purchase download zip, it's in there.

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FREE Flip Terrorism Chart-download

FREE Flip card template for Weapons of Mass Destruction - includes call from air passengers - very interesting.

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Crispy Critter Club - Burned Out?

FREE Service! Does someone at your agency need to hear how wonderful they are? Do you need to vent? Burned OUT?

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FREE eNewsletter Negativity In The Comm Center?

Yes, it's FREE. Inspiration for Trainers, Managers, Supervisors & Telecommunicators.

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FREE Newsletter Provoking Trainers

Download some tickler thoughts for trainers. A so so trainer tells, a good trainer teaches, a great trainer provokes.

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Call Taking Mastery Workshop

"Best training I have had in 9 years. Really impressed by the experience and knowledge of Sue. I’m proud of my job now, like I once was." — Dauas Ford, Butte County Dispatch

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FREE Newsletter - Flesh Eating Fears

FREE Newsletter. Being a Courageous Messenger. Flesh Eating Fears and more wonderful console reading.

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Coming Soon!!

Come In, Look around. What is up at Professional Pride? The Pride Team has projects in the works. If any strike your fancy email us and get on the...

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The Exceptional Trainer Workshop

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Becoming A Peacemaker Workshop

Rance Robinson MN says, "This was an excellent course and I can use this in many places in my life. Really insightful. You have an excellent program here."

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Download the attachments that will tell you more about our High School offerings. Enter to learn about our turn key curriculum, training aids, simulation and instructor and student online certification.

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FREE Inspiring eCards

FREE download. Created in pdf you can print out, fold and put in someone's locker.

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CTO Refresher & Facilitated Change Session

Just wanted to thank you again for the CTO Refresher workshop you put on for us last week. My folks really enjoyed it and I feel they have a refreshed outlook on our training program which was my goal of this workshop. Thanks and we'll schedule something else in the near future. Cathy Moe, Thurston County 9-1-1.

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Fine Art Of DeValuing Others

OK, this was written after a particularly wonderful mediation experience in a Comm Center. I love mediating because you can just see the change in each person as they understand their own needs and those of others. We do at times devalue others even though we are kind people. We do also devalue our own self and that is pretty common too. Hope you enjoy this. ...

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Becoming the Peacemaker eBook

NEW eBook. Conflict in the workplace? With this book - written by a certification Dispute Resolution Mediator - no one has to change but the reader to begin to gain a more peaceful workplace. This book explains mediation, resolution and understanding the formula used by mediators in courts and even nations - and yes it works! Sample eBook here.

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Breaking Out Of Negativity - Downloadable Power Point & eBook

Download free eBook Kindle PC Reader order and read and put on your training eBook Breaking Out Of Negativity. No blame, no shame approach. No waiting, yours to own - great console reading at your agency. Plus a Sue narrated Flash presentation - Dealing With Difficult People. Download your ebook readers and post on your intranet. Read NENA book review.

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Good Call Bad Call - Call Taker As Gatekeeper

Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent. Very important call to study for the gatekeeper syndrome. View YouTube here.

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9-1-1 Desktop Academy FEATURED PRODUCT

Get Organized, get complete, get re-energized. Allow more creativity in training!! The Desktop Academy is the Core Curriculum ten college units of study loaded onto an ALL IN ONE desktop computer (plug and play). Within each of the 10 units are all the training materials you need to put on a full Emergency Communications course of study; DVDs, 911 Calls scripted, quizzes, web research projects, instructor objectives and guides, games and exercises. $9,988.90 worth of product loaded on a new Windows 7 All In One Desktop Computer delivered plug and play with full flash tutorials. Printable Flyer FREE shipping.

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Fine Art Of DeValuing Others

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Good Call Bad Call - 11 Year Old CPR Mom

EMD Pre-Arrival View YouTube Segment. Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved? This call is a good beginners tool. The Call Taker was quick so it's a great modeling tool - no hesitation at all.

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Critical Thinking Analyzing 911 Calls

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Way To Go 9-1-1 DVD - Suicidal Molester

Without a doubt the best call I have heard in 30 years. When previewing training calls we came across this call and it was just amazing! We had to make it into a Way To Go call so we could share with the world the amazing work of Pam. View YouTube Segment

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9-1-1 Reality Training Station

9-1-1 Reality Wireless Training Station is not just a simulator....but YES, it is also a simulator for multi-tasking experience call taking and radio dispatching as well as tons of our training products LOADED because there are many ways to learn. View latest postcard. Work with one student or 20, or we suggest you have pods for student to student practice. Dedicate police, fire and EMS pods on each station. Yes, there is a CAD for both call taking and radio dispatch on one system. Full TTY/TTD training module loaded.

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Police 9-1-1 Call Cards A-H

(15) Actual 9-1-1 Calls. A-H has (15) 9-1-1 police calls associated with the call types. Slides Here

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Police 9-1-1 Call Cards S-Z

(15) 9-1-1 Police calls associated with the Call Cards letters N-Z. The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking. Slides Here

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Good Call Bad Call - ICS Training

Fire Call and Radio. Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. View YouTube Segment

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EMD 9-1-1 - Medical Call Cards

(15) EMD Pre Arrival Medical Calls. If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here

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EMD 9-1-1 Call Cards -Trauma Vol One

(12) 911 Calls. If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... Slides Here

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EMD 911 Call Cards - Time Critical

(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go. Slides Here

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(8) HazMat 9-1-1 Calls Study CD (only 4)

(8) Actual 911 HazMat calls of chemical spill injuries. Dispatcher's nightmare unless you prepare. Reg Price $149 Love this product!

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Fire 9-1-1! Call Cards

(30) Fire Call Guides (14) Matching 9-1-1 mpg calls. Most valuable for Fire Communications Training. Slides Here.

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Understanding Domestic Violence For Call Takers

Comprehensive FLIP book and (2) Power Points. For Call Takers it is essential the understand the dangers and dynamics of this most deadly call type. This entire four hour workshop has been packaged for you. Must have! Academy and in service training package.

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Customer Service! Examples Using 911 Calls

(2) Power Points workshops (3) actual 9-1-1 calls with Train the Trainer - (5) Customer Service 'getting along' workbooks (Sample pages).

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Emergency Radio Full Training Package

7 Actual Radio Calls Emergency Radio eBook pdf workbooks or unlimited copies about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD and DVD workbook! See samples inside.

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