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NEW eBook. Conflict in the workplace? With this book - written by a certification Dispute Resolution Mediator - no one has to change but the reader to begin to gain a more peaceful workplace. This book explains mediation, resolution and understanding the formula used by mediators in courts and even nations - and yes it works! Sample eBook here.

Only $15.95

Breaking Out Of Negativity - Downloadable Power Point & eBook

Download free eBook Kindle PC Reader order and read and put on your training eBook Breaking Out Of Negativity. No blame, no shame approach. No waiting, yours to own - great console reading at your agency. Plus a Sue narrated Flash presentation - Dealing With Difficult People. Download your ebook readers and post on your intranet. Read NENA book review.

Only $99.00

Good Call Bad Call - Call Taker As Gatekeeper

Homicide - Not Sending. This call taker felt that it was important NOT to send the units to a residence where the grown son was violent. Very important call to study for the gatekeeper syndrome. View YouTube here.

Only $129.00

9-1-1 Desktop Academy FEATURED PRODUCT

Get Organized, get complete, get re-energized training!! The Desktop Academy is the Core Curriculum ten college units of study loaded onto an ALL IN ONE desktop computer (plug and play). Within each of the 10 units are all the training materials you need to put on a full Emergency Communications course of study; DVDs, 911 Calls scripted, quizzes, web research projects, instructor objectives and guides, games and exercises. $9,988.90 worth of product loaded on a new Windows 7 All In One Desktop Computer delivered plug and play with full flash tutorials. Printable Flyer FREE shipping.

Only $5,895.00

Fine Art Of DeValuing Others

OK, this was written after a particularly wonderful mediation experience in a Comm Center. I love mediating because you can just see the change in each person as they understand their own needs and those of others. We do at times devalue others even though we are kind people. We do also devalue our own self and that is pretty common too. Hope you enjoy this.

Only $0.00

Good Call Bad Call - 11 Year Old CPR Mom

EMD Pre-Arrival View YouTube Segment. Is talking to a child different than giving pre-arrival to a child on an adult when life and death is involved? This call is a good beginners tool. The Call Taker was quick so it's a great modeling tool - no hesitation at all.

Only $129.00

Using Critical Thinking Analyzing 911 Calls

Using High Profile Calls Training Exercises

Actual comments "The activities helped me learn." "The 'hat' exercise was great". "Very interesting." "I enjoyed the class and content." "A good use of time." "I realized I have to accept personal responsibility for my own thinking." Download flyer below

Only $0.00

Way To Go 9-1-1 DVD - Suicidal Molester

Without a doubt the best call I have heard in 30 years. When previewing training calls we came across this call and it was just amazing! We had to make it into a Way To Go call so we could share with the world the amazing work of Pam. View YouTube Segment

Only $89.00

9-1-1 Reality Training Station

9-1-1 Reality Wireless Training Station is not just a simulator....but YES, it is also a simulator for multi-tasking experience call taking and radio dispatching as well as tons of our training products LOADED because there are many ways to learn. View latest postcard.

Only $9,895.00

Police 9-1-1 Call Cards A-H

(15) Actual 9-1-1 Calls. A-H has (15) 9-1-1 police calls associated with the call types. Slides Here

Only $149.00

Police 9-1-1 Call Cards S-Z

(15) 9-1-1 Police calls associated with the Call Cards letters N-Z. The training was divided into three segments for training examples to analyze the actual WORK of Emergency Call Taking. Slides Here

Only $149.00

Good Call Bad Call - ICS Training

Fire Call and Radio. Interactive DVD Critical Thinking training tool. 17 minutes of an apartment fire for the study of firefighting terms and ICS dispatchers' role. View YouTube Segment

Only $129.00

EMD 9-1-1 - Medical Call Cards

(15) EMD Pre Arrival Medical Calls. If you need 9-1-1 EMD medical calls for your training that are organized to review, compare and contrast, analyze from a Power Point here you go. Slides Here

Only $149.00

EMD 9-1-1 Call Cards -Trauma Vol One

(12) 911 Calls. If you need 9-1-1 EMD Trauma calls for your training that are organized to review, compare and contrast, discuss or analyze from a Power Point ... Slides Here

Only $149.00

EMD 911 Call Cards - Time Critical

(17) EMD Pre Arrival. If you need 9-1-1 EMD Time Life Critical calls for your training that are organized to review, compare and contrast, discuss or analyze from a professional Power Point here you go. Slides Here

Only $149.00

(8) HazMat 9-1-1 Calls Study

(8) Actual 911 HazMat calls of chemical spill injuries. Dispatcher's nightmare unless you prepare.

Only $149.00

Fire 9-1-1! Call Cards

(30) Fire Call Guides (14) Matching 9-1-1 mpg calls. Most valuable for Fire Communications Training. Slides Here.

Only $149.00

Understanding Domestic Violence For Call Takers

Comprehensive FLIP book and (2) Power Points. For Call Takers it is essential the understand the dangers and dynamics of this most deadly call type. This entire four hour workshop has been packaged for you. Must have! Academy and in service training package.

Only $99.00

Customer Service! Examples Using 911 Calls

(2) Power Points workshops (3) actual 9-1-1 calls with Train the Trainer - (5) Customer Service 'getting along' workbooks (Sample pages).

Only $249.00

Emergency Radio Full Training Package

7 Actual Radio Calls Emergency Radio eBook pdf workbooks or unlimited copies about safety, clarity and professionalism. Bonus our Emergency Radio Beginner Guide DVD and DVD workbook! See samples inside.

Only $249.00

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