Phone 1.253.891.9084
Toll Free 1.800.830.8228
Fax 1.253.863.3568
|
BlogsThey Should Do Things Different....Aggravating!!!Submitted by Sue Pivetta on Tue, 01/24/2012 - 11:23Now that is what I would recommend for all the bad things that have happened to you that hurt in the past (below blog). Now what to do to for the current reality of things that are not as you wish they were, and should be...AND ALL THE PEOPLE NOT DOING THINGS 'RIGHT'??
What About All The Things THEY Did To Me??Submitted by Sue Pivetta on Tue, 01/24/2012 - 10:51Dear Dispatcher (Supervisor, Manager, Whomever)....this is an actual reply by the way
I have read your letter and I see that you have been devalued, hurt and wronged by your workplace peers and administration. You ask what I think you should do because you love your job. I would recommend the following.
Swearing at work? Really?Submitted by Sue Pivetta on Tue, 01/24/2012 - 09:05Also, I have two questions that I need some help on:
1. The word “universal precautions” we were told early on that we were not to broadcast this information over radio and CAD; is this true to this date?
The theory of this is that you DO NOT NEED TO PROTECT the responders b/c they are not to rely on you, they should be protected at all times, you have NO idea who has what disease.
2. Some of the new operators like to put curse words in CAD screen
People Are Beat Down - Advice??Submitted by Sue Pivetta on Thu, 12/22/2011 - 09:07Dear Sue, I have taken a few of your classes and so appreciated your contributions to 911 dispatching as a whole. Please never stop :) I am writing this letter to you to ask for advice/help, heck, even a club to bonk myself over the head at this point.
Never, in my wildest nightmare's did I ever imagine I would be in this situation. I will try and keep it short. Negativity Book Reviews NENASubmitted by Sue Pivetta on Mon, 12/12/2011 - 11:25Attached reviews Breaking Out of Negativity book now in eBook form too or hard copy CD with unlimited pdf files.
FREE Mediation ManualSubmitted by Sue Pivetta on Thu, 12/08/2011 - 12:25In our latest eNews we offer some ideas on becoming the peacemaker in your agency. We highly recommend training your stuff on 'mediation' techniques. For those of you who are curious or interested in becoming a mediator or understanding mediation more we offer you the MIT Mediation Training Guide - offered free for non commercial use. This manual is just to expose you to mediation terms but not an actual training manual. An Actual Career?Submitted by Sue Pivetta on Thu, 12/08/2011 - 09:20
For many years High Schools have provided their seniors with choices of possible career paths through vocational technical ed. Want to be a carpenter, a nurse, a police officer, a firefighter? Now, how about 9-1-1! That's right finally recognized as a great career, see below, this is a huge trend right now. Also, see who they bought their training material from! :)
Poo and coffeeSubmitted by Sue Pivetta on Wed, 12/07/2011 - 12:29So this morning I was standing in line at Starbucks in the cold at 6:30 AM (an outside order window). A tall man stood front of me. "What does your hair say?" I asked. He turned around smiling, "Poo, that's my nickname." Like PooBear I said. Yes, but he only used Poo. He had Poo carved in his hair by the way. (10) Reasons WhySubmitted by Sue Pivetta on Fri, 11/18/2011 - 10:22When people conflict in the Comm Center - generally it can be about any of the following (pick one or more as your personal favorite): For Supervisors OnlySubmitted by Sue Pivetta on Tue, 11/01/2011 - 08:00
Here is the latest eNews from Sue! If you aren't signed up see the right margin Join I don't care who agrees with meSubmitted by Sue Pivetta on Mon, 10/03/2011 - 18:49He was irate, red faced and leaning back in his chair arms folded. “How can you say that, how can you believe that!” It wasn’t the first time someone didn’t like my opinion and wouldn’t be the last. I calmly replied that he didn’t have to agree with me, it was my opinion. I believe what I said, I still do and here are four of many reasons why. Well well well, check this out, hmmmmmSubmitted by Sue Pivetta on Mon, 09/05/2011 - 11:00
I just found this on YouTube! Funny or not funny - what say? Can we look at our work with a light heart? Or not? 911 Magazine Article - 911 What We 'Could' Value ...More Than TechnologySubmitted by Sue Pivetta on Wed, 08/17/2011 - 08:20
The latest from 911 Magazine online. I wrote it after attending the APCO National. It always takes me back to see the millions in technology attention and effort when humans are 1/2 the quotient for success in emergency services. Creativity In Your WorkSubmitted by Sue Pivetta on Mon, 08/15/2011 - 08:38An article in NENA ENP magazine. A fun read attached, ignore the rewording of the title to say "Call Center" - I didn't say that. NG911 Five Step Plan - Are You Ready For Text 911?Submitted by Sue Pivetta on Thu, 08/11/2011 - 06:29FCC Five-Step Action Plan to Deploy Next Generation 9-1-1
Got Conflict??Submitted by Sue Pivetta on Wed, 07/27/2011 - 12:44For you eLeadership members (See Join Our Email List) here is the 'expanded article' titled A Higher Road? about working with conflict in the Comm Center. See below download of the attached article. Sue has been a certified WA state Mediator for 15 years, sat on the Board of Directors of the Washington Mediation Association, taught at the UofWashington Mediators Conference and enjoys voluntering at the Pierce County Dispute Resolution Center and participated as a Board Member for three years. Enjoy this reading...feedback is appreciated! 9-1-1 Magazine Article by SueSubmitted by Sue Pivetta on Fri, 07/15/2011 - 10:149-1-1 Magazine Article Multi TaskingSubmitted by Sue Pivetta on Mon, 06/20/2011 - 13:359-1-1 Reality Training Station Demo YouTubeSubmitted by Sue Pivetta on Wed, 06/01/2011 - 09:40Sue is walking you through the 9-1-1 Reality Training Station with several brief videos posted on YouTube. Part 1: Begin Here - Add On Training Tools for Students Part 2: Add On Training/Admnistration Tools for Instructors Part 3: About 9-1-1 Reality Simulation Software
9-1-1 Magazine Article - The House is Falling!Submitted by Sue Pivetta on Tue, 03/15/2011 - 10:53Should We Model BAD Calls?Submitted by Sue Pivetta on Tue, 02/08/2011 - 15:17Short answer is NO.....unless. If I were to teach you how to prepare for the ice capades, would I go out on the ice, fall down, and say "Don't do that!" No, we wouldn't. We would go slowly step by step and explain how do skate, insisting the person practice what you have modeled for them. Long ago I attended a training by Power Phone where the instructor played the worst possible calls to demonstrate what not to do. We never went over what TO DO or possibly why the Call Taker did what he did. NEW 9-1-1 Magazine is ONLINE...see Sue's article on EvaluationsSubmitted by Sue Pivetta on Wed, 01/26/2011 - 09:00A Dispatcher Has Questions About A Scheduled MediationSubmitted by Sue Pivetta on Tue, 01/25/2011 - 14:14I/WE DONT "TRUST" THAT WE WILL BE GIVEN THE INFORMATION IN A TIMELY MANNER Letter To A ConsultantSubmitted by Sue Pivetta on Tue, 01/25/2011 - 13:45Hi John,
The issues you bring up in your blog notes are not exclusive. As I travel around the country I can assure you that the challenges and of hiring, training and the 'culture' of the workplace are where the profession is generally. Saying that I can also share that there are leaders who have transformed their agency towards positive change.
Letter To a TrainerSubmitted by Sue Pivetta on Tue, 01/25/2011 - 13:41Hi, this isn't to the list serve but just to you. In working with agencies throughout the years I think I have a bit of good advice for your agency. I also have some questions for you.
Turnover - Hiring - Training or Hazing?Submitted by Sue Pivetta on Tue, 01/25/2011 - 13:38Agreed Dan and Brenda - Valuing those in this work is often approached by 'pat on the back' attempts where true valuing is needed in; (1) equality in pay and benefits (comp, training, retirement, etc) with other public safety members (not there) (2) recognizing and taking steps to alleviate stressors; shiftwork (i.e. creative schedules), OT (improve turnover), (3) empowering the ability to bargain for their needs (being heard). Pat on the back - good - Equity and empowerment - vital! AND we need to add that a lot of the turnover for new hires isn't only the hiring. They come to the floor expecting great training, to be accepted and valued and what happens? No way to practice the work, burned out trainers, being hazed from the floor personnel. One trainee said she asked herself, "Why would anyone want to work here, it's not worth it!"
Too Complex To Learn??? Too complex to change maybe!Submitted by Sue Pivetta on Tue, 01/25/2011 - 13:32Regarding the statement below that (POST) indicated up to 80% of turnover within the first year is due to a lack of knowledge, skill, or ability the newly-hired employee needs to perform the job - and the work is increasingly complex - it follows that agencies have no choice but to meet the training demands for those hired.
Routt County dispatchers get training system for first timeSubmitted by Sue Pivetta on Wed, 01/12/2011 - 12:33County commissioners approve purchase of scripted program Steamboat Springs — The Routt County Board of Commissioners voted Tuesday to spend $5,895 to acquire the first formal training system the emergency dispatch here has ever had.
|
|
